Which outcome does a well-maintained CMDB support in service management?

A well-maintained Configuration Management Database (CMDB) significantly enhances service management by facilitating informed decision-making, which contributes to improved quality of service. The CMDB provides a comprehensive view of the organization’s assets, their relationships, and configurations. This visibility allows service management teams to understand the dependencies between various components, assess impacts more accurately when planning changes, and respond to incidents more effectively.

When service managers have access to a reliable and detailed CMDB, they can make better strategic decisions regarding resource allocation, capacity planning, and incident resolution. For instance, if an incident occurs, the relationships and configurations stored in the CMDB can help identify which services may be affected and guide technicians to the correct solution faster, resulting in less downtime and higher service quality.

This outcome not only enhances operational efficiency but also improves customer satisfaction, as stakeholders are more likely to receive timely and effective service. The other options, while they may benefit indirectly from a well-maintained CMDB, do not directly correlate to the core function of the CMDB in service management processes as clearly as improved quality of service through informed decision-making does.