ServiceNow Discovery Implementation Certification Practice Exam

The primary function of data policies in CMDB management is to enforce mandatory field populations in the database. Data policies are critical for maintaining data integrity and quality within the Configuration Management Database (CMDB). They ensure that certain fields must be populated before a configuration item (CI) can be saved, helping to avoid incomplete records that could lead to inaccurate data analysis and decision-making.

By requiring mandatory fields to be filled out, data policies help maintain a consistent and reliable dataset, which is essential for effective IT asset management and configuration management processes. This enforcement helps ensure that essential information about each CI is available, which is crucial for service management and operational efficiency.

Monitoring CI statuses and validating data entry at the user interface are important, but they do not specifically address the necessity of ensuring mandatory data completion in the database context. Automating CI deletions has a different focus and is not directly related to the purpose of data policies. Thus, the enforcement of mandatory fields directly aligns with the objectives of maintaining a high-quality, accurate CMDB.