Which issue is related to probes and sensors during discovery failures?

When considering issues related to probes and sensors during discovery failures, the response identifying that information is not returned as expected is particularly relevant. During the ServiceNow Discovery process, probes are tools used to gather information about devices and applications in the environment. Sensors are then employed to process the data collected by these probes.

If a probe is unable to return the expected information, it indicates a communication or data collection failure, which may result from various underlying factors such as network issues, firewall restrictions, or misconfigured probes and sensors. This lack of expected information can disrupt the overall effectiveness of the discovery process, leading to incomplete or inaccurate data within the configuration management database (CMDB).

Understanding this issue highlights the importance of ensuring that probes and sensors are set up correctly and that network conditions allow for reliable data gathering. It also emphasizes the necessity of reviewing the configurations and making adjustments to settings or permissions as needed to ensure successful data retrieval during discovery.