Which feature can aid in managing the lifecycle of a CI in ServiceNow?

Business Rules play a crucial role in managing the lifecycle of a Configuration Item (CI) in ServiceNow. They are server-side scripts that execute when a record is inserted, updated, or deleted, allowing for automated actions based on specific conditions or changes in the system. This functionality is essential for maintaining the integrity and accuracy of CI data throughout its lifecycle, as it enables organizations to enforce business logic such as validation checks, notifications, and automatic updates to related records.

For example, when a CI is decommissioned, a Business Rule can be set up to automatically notify relevant stakeholders or update the status of the CI in real-time. This level of automation helps to streamline processes and ensure that CIs are accurately tracked, preventing potential errors or oversights that could arise from manual handling.

In contrast, the other options while useful in their respective contexts do not provide direct lifecycle management for CIs. Scheduled Announcements are primarily for communication, Change Requests focus on planned changes and their impact, and User Feedback forms collect user opinions rather than managing CI statuses or actions. Thus, Business Rules are the most appropriate feature for effectively managing the lifecycle of a CI in ServiceNow.