Which activity is facilitated by accurate information from the CMDB during incident resolution?

Accurate information from the Configuration Management Database (CMDB) plays a crucial role in the incident resolution process by enabling IT teams to investigate and resolve issues effectively. The CMDB provides a centralized repository of data, including details about the relationships and dependencies between various configuration items (CIs), services, and incidents. This comprehensive overview allows support teams to quickly identify which components are affected, assess the potential impact of an incident, and determine appropriate remediation steps.

When IT personnel can reference up-to-date and accurate information from the CMDB, they are better equipped to understand the context surrounding an incident. This includes knowing which systems or services are involved, how they interrelate, and any historical data regarding past incidents. With this knowledge, teams can apply their expertise more efficiently, leading to faster resolutions and minimizing downtime for users and services.

The other options, while they may involve interactions with the CMDB, do not exemplify the primary benefit of accurate CMDB data in the context of incident resolution as effectively as the ability to investigate and resolve issues.