When will ServiceNow use credentials from an external repository?

ServiceNow utilizes credentials from an external repository when the “External Storage” box is checked. This feature allows ServiceNow to enhance security and manage credentials more effectively by storing them externally rather than directly within the platform. When enabled, ServiceNow can retrieve necessary credentials from third-party systems or external credential stores, which is a best practice for maintaining data security and integrity.

This process simplifies the management of credentials, especially in environments that require multiple credentials for different devices or applications. By allowing the use of external repositories, ServiceNow ensures that accessing and managing sensitive information aligns with organizational security policies and compliance requirements. This capability supports a broader, more integrated approach to credential management, enabling seamless discovery and confident automation within ServiceNow.

In contrast, when the “External Storage” option is disabled, or if credentials are only used when manually triggered by an administrator, ServiceNow would rely on internal credential management practices. Similarly, stating that it never uses external repositories ignores the functionality designed to improve credential security and management.