What type of information can be found in the cmdb_ci table?

The cmdb_ci table in ServiceNow is specifically designed to store generic attributes related to configuration items (CIs). This table serves as a foundational component of the Configuration Management Database (CMDB), which plays a critical role in IT Service Management. Each entry within the cmdb_ci table contains essential details about various configuration items, such as their types, attributes, relationships, and statuses.

The cmdb_ci table provides a standardized way to manage and represent the IT infrastructure elements, ensuring that accurate and consistent information about hardware, software, facilities, and services is available. This table facilitates better visibility and control over the configuration items, allowing organizations to make informed decisions regarding their IT environment.

The other options refer to different types of information that are not directly related to the cmdb_ci table. Unresolved incidents are logged in incident management tables, service request approvals are tracked in request tables, and user access records are managed within user tables. These functions are distinct from the core purpose of the cmdb_ci table, which is to capture and manage information specific to configuration items.