What type of devices are discovered using Windows credentials?

The reason Windows devices are discovered using Windows credentials is due to the authentication mechanism that allows the Discovery process to access and gather information from those systems. When credentials specific to the Windows environment are provided, the ServiceNow Discovery tool can communicate with the Windows operating systems on desktops, laptops, and servers. This access enables the tool to collect detailed hardware and software configurations, service data, and even relationship mappings within the Windows ecosystem.

Windows credentials facilitate secure access to various system resources, essential for accurate data gathering. This includes system properties, installed applications, running services, and other vital information integral to a complete Configuration Management Database (CMDB). Consequently, only devices that operate under the Windows OS can be effectively discovered and managed through this specific credentialed approach, reinforcing the importance of using the correct type of credentials for the successful implementation of ServiceNow Discovery.