What occurs if multiple matches are found in the CMDB during discovery?

When multiple matches are found in the Configuration Management Database (CMDB) during discovery, the process is designed to ensure data integrity by logging a duplicate record message. This approach allows administrators and users to be aware of discrepancies in the data. It ensures that the discovery process maintains a high level of accuracy, as the automated rejection or reconciliation of duplicates without human oversight could lead to misleading information in the CMDB.

By logging the issue, the discovery team can investigate the source of the duplicates, such as overlapping discovery processes or incorrect CI classifications. This helps maintain a clean and accurate representation of the organization's assets and their relationships within the CMDB. Handling duplicates this way fosters accountability and allows for manual review, ensuring that proper reconciliations can be made, thus supporting the overall integrity of the configuration management system.