What occurs after the classification phase in the Discovery process?

In the ServiceNow Discovery process, after the classification phase, the next step is the identification phase. This phase involves determining the specific hardware and software components that have been discovered. During identification, the tool matches the collected data against known patterns or signatures to accurately identify devices and applications. The identification phase is crucial because it helps in building an accurate configuration management database (CMDB) containing all the items and their relationships.

The identification process is informed by the completed classification phase, which primarily organizes discovered items into categories so that the system knows what types of devices or applications it is dealing with. This depth of organization enhances the effectiveness of identification, as the system can call upon known identifiers and match them accordingly. Therefore, the identification phase plays a vital role in ensuring that the discovered data is accurate and relevant for further use in asset management and other IT service management practices.