What is the recommended best practice for entering credentials in ServiceNow?

It is generally considered a best practice for the customer to enter their credentials directly into ServiceNow. This approach ensures that sensitive information remains secure and minimizes risks related to credential exposure. By allowing the customer to input their own credentials, you empower them with control over their data and security practices. This method also mitigates potential compliance issues related to data handling and helps maintain the integrity of the credentials being used during service management processes.

Additionally, having the customer enter their credentials fosters a more collaborative approach to managing access, as they are more familiar with their own security protocols and policies. Thus, it not only enhances security but also builds trust between the service provider and customer.