What is the overall goal of the Discovery process?

The overall goal of the Discovery process in ServiceNow is to find and classify devices on the network. This process is crucial as it enables organizations to gain a comprehensive understanding of their IT infrastructure. By identifying all the hardware and software components that make up the network, Discovery helps build a robust Configuration Management Database (CMDB), which is central to effective IT service management.

Discovering devices allows for better management of assets, ensuring that IT teams know what is on the network, how devices are configured, and how they interrelate. This information is vital for effective incident management, problem resolution, and capacity planning. In addition, classifying these devices aids in maintaining compliance, optimizing resources, and enhancing security measures by revealing any unauthorized or unknown devices that may pose risks.

The other options focus on specific tasks that are essential for certain operational areas but do not capture the overarching aim of the Discovery process itself. Creating user accounts, establishing secure connections, and maintaining software licenses are important functions, yet they fall outside the primary objective of discovering and classifying network devices.