What is one of the metrics included in the CMDB Health Dashboard?

The metric included in the CMDB Health Dashboard is completeness. This metric assesses how thoroughly the Configuration Management Database (CMDB) records are populated with necessary data about Configuration Items (CIs). The completeness metric is crucial because it helps organizations identify gaps in their data, ensuring that the CMDB can serve its primary purpose of providing accurate and comprehensive information about IT assets and their relationships. A complete CMDB is vital for effective IT service management, as it affects decision-making, incident management, and overall service delivery.

Completeness reflects the integrity of the data, which is necessary for accurate reporting and management of IT infrastructure. By monitoring this metric, organizations can take action to improve data quality, leading to enhanced operational efficiency and a better understanding of their IT environment.