What is a pattern in the context of ServiceNow Discovery?

In the context of ServiceNow Discovery, a pattern refers to a predefined sequence of operations or a specific methodology used to discover configuration items (CIs) within an IT infrastructure. Patterns enable the Discovery tool to identify and gather information about various devices, applications, and services by employing a structured approach. They help automate the discovery process by providing a consistent and repeatable method for retrieving data about CIs across different environments.

Patterns are essential because they ensure that the data collected is accurate, relevant, and comprehensive. They can be tailored to meet specific discovery needs, allowing organizations to customize how they gather information about their IT assets. The use of patterns streamlines the discovery process, making it more efficient and effective in creating a complete and updated configuration management database (CMDB).

By understanding what a pattern is in this context, one can appreciate how it facilitates the automation of discovery tasks, enhances CI management, and ultimately supports better IT service management overall.