What happens if a CI is discovered with a different class than that of its initial creation?

When a Configuration Item (CI) is discovered in ServiceNow with a different class than that of its initial creation, the system performs an update to the class of the CI to ensure that it accurately reflects the most current data. This is crucial for maintaining the integrity and accuracy of the Configuration Management Database (CMDB).

By updating the CI class to match the discovery, ServiceNow enables better visibility and management of IT assets. This process helps ensure that the CI is categorized correctly according to its actual characteristics and functionality as determined by the discovery process. It supports more effective IT operations and decision-making, as accurate classification is essential for tracking dependencies, relationships, and the overall configuration of the IT environment.

The other options are less applicable in this scenario. For example, deleting a CI would remove it from the CMDB, which is typically not desirable unless it is confirmed to be obsolete. Archiving is a separate process that retains historical data but does not apply in situations where an update to a CI's classification is required. Additionally, leaving the CI unchanged would lead to discrepancies between the CMDB and the actual discovered state of the IT environment, which could hinder management and operational activities.