What does the Standard ITOM solution include?

The Standard ITOM (IT Operations Management) solution includes Discovery and Event Management as essential components. Discovery is responsible for automatically identifying and mapping the infrastructure and applications in your environment. It collects data on devices and software, allowing organizations to create an accurate and up-to-date inventory of their IT assets.

Event Management complements Discovery by consolidating and managing alerts from various monitoring tools. It helps in correlating events to reduce noise and prioritize incidents that require immediate attention. By integrating these two functions, businesses can gain deeper insights into their IT operations and improve efficiency in managing incidents.

While other components like Orchestration and Service Mapping are valuable, they may not be part of the Standard ITOM offering. Thus, the focus on Discovery and Event Management represents a foundational approach in establishing robust IT operations.