Why is the cmdb_rel_ci table important?

The cmdb_rel_ci table is crucial because it maintains the relationships between configuration items (CIs) in the configuration management database (CMDB). Understanding the relationships between CIs is essential for accurately mapping out the dependencies and interactions within the IT infrastructure. This information is vital for change management, incident management, problem management, and overall service management processes, as it provides insight into how various components of the IT environment are interconnected.

By documenting these relationships, organizations can better assess the impact of changes, identify potential issues arising from incidents, and analyze the root causes of problems based on the interconnectedness of CIs. This capability supports efficient troubleshooting and improves service delivery by ensuring that IT teams have clear visibility into the relationships that define how services are delivered to the end-users.