What issue may arise during the Identification phase?

During the Identification phase of ServiceNow Discovery, a key issue that can arise is the creation of duplicate records. This phase is crucial for accurately identifying configuration items (CIs) within the IT environment. If the system encounters multiple instances of the same CI, either due to similar identifiers or insufficient information to distinguish them, it can lead to duplication in the records.

This is particularly problematic because having duplicate records in the Configuration Management Database (CMDB) undermines the integrity of the data and can cause confusion in asset management, reporting, and decision-making processes. Accurate identification is essential for maintaining a reliable CMDB, so preventing duplicate records is a central focus during this phase. Appropriate mechanisms, such as unique identifiers and validation rules, should be in place to mitigate this issue and ensure the uniqueness of each configuration item recorded.