What is a common area to check for configuration issues during a troubleshooting process?

One of the common areas to check for configuration issues during troubleshooting is IP ranges. This is crucial because if the defined IP ranges for discovery are incorrect or not properly configured, the ServiceNow Discovery process may fail to identify and scan devices within the intended network. Ensuring that the IP ranges are accurately set allows the discovery tool to reach all necessary endpoints, enabling successful data collection and inventory management.

A precise configuration of the IP ranges helps to eliminate potential pitfalls where devices may be inadvertently excluded from the discovery process. By regularly verifying these parameters, you can resolve issues related to missed discoveries and ensure that all relevant devices are appropriately detected and incorporated into the ServiceNow instance. Thus, maintaining correct IP range configurations is essential for effective troubleshooting in the Discovery process.